We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting an exchange will not be accepted.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchange Process
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, you’ll receive an email from ddulcecoleccion@gmail.com with instructions on how we will proceed.
